Return & Refund Policy

Returns & Refund Policy

At Ghaim, we want you to feel confident in every order, and therefore we offer the following policy regarding returns, refunds, and exchanges:

Eligibility

Requests for a return or refund may only be made if the item is defective or damaged upon arrival.

Requests must be submitted within 30 days of the delivery date.

Items must be returned in their original packaging, unworn and unused, with all accompanying materials.

Refunds

Approved refunds will be issued to the original method of payment if the order is cancelled.

Please allow up to 7–10 business days for the refund to appear, depending on your payment provider.

For international orders, approved refunds will be processed for the item value only. Shipping fees, customs duties, taxes, and any bank or currency conversion fees are non-refundable.

Exchanges

Exchanges are available for UAE orders if the item arrives defective, damaged, or if a gifted item does not fit.

Exchanges are subject to stock availability.

An additional delivery fee will apply to all exchanges.

For international orders, exchanges are not currently available. If your item arrives defective or damaged, please contact us and we will review your request for a refund or store credit.

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns or exchanges for items that show signs of wear, damage caused by misuse, or alterations made after purchase.

How to Request a Return or Exchange

To initiate a request, please contact us at ghhaim.ae@gmail.com or via Instagram @ghhaim. Provide your order number, details of the issue, and a clear photo of the item. Our team will review your request and guide you through the next steps.